Mad Flowers Terms and Conditions

Mad Flowers offers a no quibble guarantee on all our fresh flower and plant products.

*Complaints must be made within 24 hours of delivery.
*Complaints must be made by the purchaser only. Third-party complaints cannot be entertained.
*Faulty or unsatisfactory product must be returned to Mad Flowers for us to replace.
*Mad Flowers reserve the right to substitute a flower or product due to availability without consultation. The substitute product will be of the same or greater value to that chosen.

These are the terms and conditions governing the use of Mad Flowers website ( and the agreement that operates between Mad Flowers and you. These Terms set out the rights and obligations of all users (either as individuals or as a group) (“you”/“your”) and those of Mad Flowers in relation to the services offered by us through the website. By using or registering with the website you are consenting to be bound by these Terms and our Privacy Statement. If you do not agree to all of the Terms and the Privacy Statement, do not use this website and leave the website instead. If you have any questions about our Terms, please e-mail us at Mad Flowers is a business name of Keelings Retail Unlimited Company.

  1. Use of Mad Flowers

Mad Flowers business is operated by Keelings Retail Unlimited Company.   Keelings Retail Unlimited Company trades as Mad Flowers and has its registered office at FoodCentral, St. Margarets, Co. Dublin. All goods and services made available through our site are provided by Mad Flowers. By purchasing goods or services from Mad Flowers you are entering into a contract with Mad Flowers. Registration is not required, but by placing an order you agree to be bound by these Terms.

Specific services made available through Mad Flowers may be subject to additional terms and conditions, which will apply in addition to these Terms.

  1. Amendments

We may update these Terms from time to time and any changes will be notified to you via the e-mail address provided by you when you placed your order or via a suitable announcement on Mad Flowers’s website. The changes will apply to the use of Mad Flowers from the time stipulated. If you do not wish to accept the new Terms you should not continue to use Mad Flowers. If you continue to use Mad Flowers after the date on which the change(s) comes into effect, your use of Mad Flowers indicates your agreement to be bound by the new Terms.

  1. Prices

The prices payable for the goods or services that you order from Mad Flowers are clearly set out on Mad Flowers’s website.

The information and detail on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of the goods/services between Mad Flowers and you shall exist until your order has been accepted by Mad Flowers (whether or not funds have been deducted from your credit/debit card). If your offer is refused and funds have already been deducted these will be fully refunded. Having placed an order, you will receive an acknowledgement of the details of the order, but this acknowledgement does not constitute an acceptance by Mad Flowers of that order. If Mad Flowers discovers an error in the price of goods/services you have ordered, Mad Flowers will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If Mad Flowers is unable to contact you, the order will be treated as cancelled and if you have already paid for the goods/services you will receive a full refund.

All prices are expressed inclusive of any VAT payable unless otherwise stated.

  1. Availability

If for any reason beyond the control of Mad Flowers we are unable to supply the goods/services ordered, Mad Flowers reserve the right to substitute goods or packaging of equal or greater value.

  1. Acceptance

There will be no contract of any kind between you and Mad Flowers unless and until Mad Flowers actually dispatches the goods to you. Your order is an offer to buy from Mad Flowers. Nothing that do Mad Flowers or says will amount to any acceptance of that offer until Mad Flowers dispatches the goods to you. At any point up until then, Mad Flowers may decline to supply the goods/services to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you, and (whether or not funds have previously been deducted from your account. If your offer is refused and funds have already been deducted or obtained from you, these funds will be fully refunded.

  1. Delivery

You will be requested to nominate a delivery date (the “Delivery Date”) at the time of placing your order. We will confirm the Delivery Date when we send you an email acknowledging your order. Orders can only be placed no more than 28 days in advance of the specified delivery date. Delivery will be made to the address specified by you on the completed order form” Same day delivery is available to the Dublin area only and orders need to be in before 12.30pm that day. For Outside of Dublin, Next day delivery is available for all bouquets ordered before 2.30pm. This includes delivery to both Republic of Ireland and Northern Ireland area. With regards to delivery on Saturday & Monday, customers need to place their order on the Friday before 2.30pm. No orders will be taken on Saturday. We currently don’t deliver or take orders on Sundays. On Saturdays we deliver to the Dublin area only. For the UK we provide same day delivery if the order is in before 10.30am (except weekends). Delivery charge is €10.95 A customer ordering for the UK must spend a minimum of €75. This is a minimum of €75 plus €10.95 delivery charge. We also provide an international service. We do next day delivery for this and the delivery charge here is €17.50. A customer ordering international must spend a minimum of €75. This is a minimum of €75 plus €17.50 delivery charge. However, there are some very remote areas that require 48 hours for delivery or may not be possible at all. All goods must be signed for on delivery. If there is no one at the address when the delivery is attempted the flowers may be left at a neighbours address or retained by the driver. The driver will leave notification of attempted delivery and it is then the recipient’s responsibility to contact the courier to arrange delivery or collection. We will make every effort to deliver your goods on the Delivery Date, however, we will not be liable if we fail to do so due to circumstances beyond our control.

  1. Cancellation

You can cancel your order up to 48hrs prior to Delivery Date.

Where you cancel your order we will refund payment to your credit card/debit card within 28 days of your cancellation.

To recall your Delivery Date click in the ‘your orders’ tab at the top of the page.

In high volume periods the cancellation period may need to be extended due to operational constraints as listed below:

Valentines Day 72 hrs

Mothers Day 72 hrs

Easter 72 hrs

Christmas 72 hrs

Please telephone our Customer Helpline on 1850 212 121 and quote your order number, surname and address.

  1. Payment

Once you have finished shopping and have added the items you would like to purchase to your basket, you will need to go through the checkout process. To do this:

  1. Click the ‘checkout’ tab at the top of the page.
  2. Click on the ‘checkout’ button.
  3. Check the address where you’d like your order to be delivered and your order details.
  4. Fill in your credit/debit card details.

Click. ‘Pay Now’

You can pay by Mastercard, Visa or Laser card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for the goods/services at the time of order. Our liability to you in connection with any order will not exceed the total price charged for the order.

We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and version 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

  1. Intellectual property

The content of Mad Flowers website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of Mad Flowers on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on Mad Flowers. No licence is granted to you in these Terms and Conditions to use any trade mark of Mad Flowers.

  1. Registration

Each Registration is for a single user only. Mad Flowers does not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued to you rests with you.

Mad Flowers may suspend or cancel your registration immediately at its reasonable discretion or if you breach any of your obligations under these Terms. You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using Mad Flowers website.

The suspension or cancellation of your registration and your right to use Mad Flowers website shall not affect either party’s rights or liabilities.

The paragraphs relating to Intellectual Property, Liability and the Disclaimer shall all survive cancellation of your registration.

  1. Availability of Mad Flowers website

Although Mad Flowers aim to offer you the best service possible, Mad Flowers don’t make any promise that Mad Flowers will be fault free and available at all times. If a fault occurs in the service you should report it to Customer Services (see below for contact details) and we will attempt to correct the fault as soon as reasonably possible.

Your access to Mad Flowers may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Mad Flowers will attempt to restore the service as soon as it reasonably can.

  1. Disclaimer

The terms and information contained on the website may change from time to time without notice and therefore each time you place an order you should check the terms and any relevant information for yourself. Due to the open nature of the website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from the website unless otherwise expressly set out on the website.

ALL MATERIALS POSTED ON THE WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES EXPRESS, IMPLIED OR OTHERWISE HOWSOEVER ARISING. In the website we might include links to other websites or material which are beyond our control. We are not responsible for content on the Internet or World Wide Web pages third party websites or any other website outside Mad Flowers website.


  1. Liability

Nothing in these terms shall limit our liability for death or personal injury resulting from our negligence, or for fraud.

Non Consumers

Our aggregate liability in respect of any loss or damage suffered by you and arising out of or in connection with subject of these terms, whether in contract, tort (including negligence) or otherwise, in respect of any order, is 125% of the value of that order.

We shall not be liable, in contract, tort (including negligence) or for breach of statutory duty or in any other way for:

(a) any economic losses (including loss of revenues, profits, contracts, business, data, data use or anticipated savings); or

(b) any loss of goodwill or reputation; or

(c) any special or indirect or consequential losses;

in any case, whether or not such losses were within the contemplation of the parties at the date we accept your booking or were suffered or incurred by you arising out of or in connection with the use of or access to any materials or services provided on or via this website or any failure of performance, error, omission, interruption, defect, delay in transmission, computer virus or telecommunications failure or any other matter.


To the fullest extent permitted by applicable law, you agree that we will not be liable to you/or any third party for any consequential or economic loss or damages nor for your loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data or any other indirect, special or punitive loss or damages whatsoever that arise out of or are related to your order or Mad Flowers website. In particular we will not be liable under this contract for any loss or damage caused whether or not by us or our employees or agents, in circumstances where:-

(a) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

(b) such loss or damage is not a reasonably foreseeable result of any such breach;

(c) any increase in loss or damage resulting from breach by you of any term of this contract;

(d) the losses are business losses, and/or losses to non-consumers.

  1. Data protection

We take your privacy seriously. As such all personal information collected via Mad Flowers will be used only in accordance with the Privacy Statement or as otherwise agreed with you.

  1. Law and jurisdiction

These Terms will be governed by and construed in accordance with the laws of Ireland and any disputes will be decided only by the Irish courts.

  1. General

You agree not to upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful or racially, ethnically or otherwise objectionable.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

If you breach these Terms and Mad Flowers ignores this breach, Mad Flowers will still be entitled to use their rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Mad Flowers shall not be responsible for any breach of these Terms caused by circumstances beyond their control.

  1. Customer care

If you have any queries relating to Mad Flowers, please contact , call 1850 212 121 from ROI or if you are calling from an international number dial +353 1 8135959.